Shipping policy

YOBHANI – Shipping Policy

At YOBHANI, we carefully pack every order to ensure your jewellery reaches you safely and securely. Please read our Shipping Policy before placing an order.

1. Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, festive periods, product launches, or other high-volume periods, dispatch may take slightly longer. We appreciate your patience during such times.

2. Delivery Timeline

Once your order has been dispatched, estimated delivery is generally:

  • Metro cities: 2–5 business days
  • Other locations: 3–7 business days
  • Remote areas: 5–10 business days

These are estimated timelines and may vary depending on the courier service, delivery location, weather, public holidays, and other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, YOBHANI may offer free shipping or promotional shipping rates on selected orders or during specific promotional periods.

4. Tracking Your Order

Once your order has been dispatched, you will receive the available tracking information through the contact details provided during checkout.

You can use the tracking details to monitor the progress of your shipment through the respective courier service.

Please allow some time for the tracking information to become active after dispatch.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid contact number

YOBHANI will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If a parcel is returned to YOBHANI because of an incorrect address, unavailable recipient, or repeated delivery failure, additional shipping charges may apply for re-dispatch.

6. Delayed Deliveries

YOBHANI works with third-party courier partners to deliver orders.

While we aim to meet the estimated delivery timelines, delays may occur due to:

  • Courier-related issues
  • Weather conditions
  • Public holidays
  • High order volumes
  • Transportation disruptions
  • Incorrect address or contact information
  • Remote delivery locations
  • Government restrictions
  • Other circumstances beyond our reasonable control

A courier delay does not automatically qualify an order for cancellation or refund.

7. Damaged Packages

If your package appears visibly damaged, tampered with, or opened at the time of delivery, please take photographs/videos before opening the package and contact YOBHANI as soon as possible.

For jewellery that arrives damaged, our Return & Refund Policy applies.

For damage claims, a continuous and unedited unboxing video may be required to verify the condition of the package and product at the time of delivery.

8. Lost Shipments

If your tracking information indicates that a shipment is lost or has not been delivered within a reasonable period, please contact YOBHANI.

We will coordinate with the courier partner and assist with the shipment investigation.

Resolution will depend on the outcome of the courier investigation and applicable circumstances.

9. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operational policies.

Please ensure that someone is available at the provided address to receive the parcel.

Failure to receive the parcel after the courier’s delivery attempts may result in the shipment being returned to the sender.

10. International Shipping

At present, YOBHANI ships only within India, unless otherwise stated on our website.

International shipping availability may be introduced in the future.

11. Important Note

By placing an order with YOBHANI, you acknowledge that delivery timelines are estimates and that the final delivery is handled by our third-party courier partners.

YOBHANI will make reasonable efforts to assist customers with shipping-related concerns but cannot guarantee delivery on a specific date or time.

For questions regarding your shipment, please contact YOBHANI through the customer support details provided on our website.