Refund policy

YOBHANI – Return & Refund Policy

At YOBHANI, every piece is carefully checked and packed before dispatch. As our jewellery is a hygiene-sensitive and delicate product, we do not accept returns, exchanges, cancellations, or refund requests once an order has been shipped.

Damaged or Incorrect Products

We want you to receive your order in perfect condition. If your jewellery arrives damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery.

To help us verify the issue, please follow these steps:

  • Record a continuous, unedited unboxing video from the moment the package is received and before it is opened.
  • Clearly show the shipping label/package and the product received.
  • Share the unboxing video and clear photographs with our customer support team within 24 hours of delivery.
  • The issue will be reviewed and verified by YOBHANI.

If the issue is confirmed to be a manufacturing defect, transit damage, or an incorrect product sent by YOBHANI, we will arrange a replacement of the product, subject to availability.

No Returns or Refunds

We do not accept returns or provide refunds for:

  • Change of mind
  • Incorrect size selected by the customer
  • Colour or appearance preferences
  • Products that have been worn or used
  • Minor variations in colour, finish, texture, or appearance that may occur due to lighting, screens, or the nature of the product
  • Damage caused after delivery due to improper handling, storage, chemicals, perfumes, water, or regular wear
  • Orders where the required proof of damage/issue is not provided

All purchases are considered final once the order has been shipped.

Important

Please inspect your package immediately upon delivery. Do not wear, alter, wash, repair, or otherwise use the product if you believe there is an issue.

YOBHANI reserves the right to assess each claim and determine the appropriate resolution based on the evidence provided.

By placing an order with YOBHANI, you acknowledge and agree to this Return & Refund Policy.

For assistance, please contact YOBHANI through our official customer support channel.